COVID-19 UPDATE

COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

Last updated: Tuesday, May 19, 2020

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 613-531-3334. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone, please knock our door to let us know you have arrived and then return to your vehicle.

2. We can now see all cases by appointment only.

3. We are still OPEN with the following hours: Monday to Friday: 8:00 am – 6:00 pm. We are temporarily closed on Saturdays. 

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders promptly. When possible, please pay upon order placement. It will help limit exposure and expedite wait times. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will place items in the bin, located outside our entry door. We can accept credit or debit outside when possible payment prior to arrival is preferred. We can assist with payment over the phone.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, click the “Online Consultation” button and the top of the page.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone’s safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

– Your dedicated team at Sims Animal Hospital